They banned my account completely for violation of ToS and never responded to my query, following my 3 or 4 chats with Claude where i asked for music and sci-fi books recommendations.
Never violated ToS, account created through they ui, used literally few times.
Well, I don't use them at all except for very rare tests through open router indeed.
Well I don't think Anthropic are morons, that's not the point I was making.
Yes, I'm frustrated with Anthropic killing my direct API account for silly reasons, with no response. But actually I really appreciate Anthropic's models for code, their deep safety research with Constitutional AI, interpretability studies etc.
They are certainly guilty of having scaling and customer service issues, and making the wrong call with a faulty moderation system (for you too, and many others it seems like)!
But a lot of serious AI safety research that could literally save all our skin is being done by Anthropic, some of the best.
On OpenAI's API Platform, I am on Tier 5! It's unfortunate Anthropic have acted less commercially savvy than OpenAI (at the time, at least). I have complained on HN and I think on Twitter before about my account to no avail, after emailing before.
But yeah, usually I just use them via OpenRouter these days, it's a shame that I must use it for API access.
I get the impression that a lot of OpenAI researchers went to Anthropic, which essentially is the first OpenAI splinter group.
I think this is a sign of a serious, more healthy intellectual culture. I'm looking forward to seeing what they do next.
I’ve unfortunately had the same thing happen to me and am trying to run the gauntlet of getting a response.
Even more annoying is that I suspect its an issue linked to Google SSO and IP configurations.
I’m personally a big fan of Anthropic taking a more conservative approach compared to other tech companies that insist it’s not their responsibility - this is just a natural follow on where we get a lot of false positives.
Having said that desparate for my account to be unbanned so I can use it again!
Agreed, not sure it makes them morons. The way their website scraper works is what makes me think they're morons. I opted to honeypot them in iocaine, because their access rate is absurd. On a typical day on my small website, they'll make nearly 550k calls, so averaging just above 6rps. Almost everyone else I honeypotted barely pushes 1 rps.
Almost everything I see from Anthropic gives me the impression they're self-entitled jerks.
Anthropic are wicked smart, it's not fair to call them morons, BUT the ToS ban of subscribed, myself, and OpenAI might be useful data points suggesting Anthropic's API moderation behaviour can be strict.
Anthropic are doing great work overall, but they have erred on the side of policy robustness, versus keeping API users happy. I said more in my sibling comment reply.
They banned my account completely for violation of ToS and never responded to my query, following my 3 or 4 chats with Claude where i asked for music and sci-fi books recommendations.
Never violated ToS, account created through they ui, used literally few times.
Well, I don't use them at all except for very rare tests through open router indeed.