When hangouts was a singular app for all chat/sms (and google voice even), etc was peak power user to me... loved it. Downhill since.

The sale of Domains was also massive imo. No reason for half of this and their internal incentivization needs dramatic revision.

Hangouts was a shadow of the Google Talk

Dont forget Allo. Goes to show how much role luck plays in these companies' success and it is so strange that others still copy what Google, Amazon and these companies are doing thinking that they have some sort of management hack or routine which makes them successful but in fact they become successful despite of their bad practices not because of it.

Still wondering how Zoom managed to pull that off - granted, they have a single offering, but describing it as "stable" is a stretch. And the UI is such a mess, don't get me started...

The audio was acceptable over a bad line. For the competition, it too often wasn't.